3. Empathy Mapping
Walking into users’ shoes
The benefits of doing empathy mapping are manifold. We believe it removes bias from our designs and aligns the team on a single, shared understanding of the user’s empathy like what they head, see, do, or listen. We then discover weaknesses in our research, uncovers user needs that the user themselves may not even be aware of, understand what drives users’ behaviors which finally guide us towards what user is feeling or thinking.